The leading platform for managing and streamlining the entire aftersales journey, from appointment booking to vehicle handover, for every type of automotive workshop, mechanical or bodywork, right up to commercial and industrial vehicle fleets.
Your customers book where and when they want, online, via QR code, by phone or directly at the dealership, with no staff involvement needed and a much shorter wait for the first available slot.
In the workshop, all schedules connect and sync in real time : service advisors, technicians, courtesy vehicles, pre-picking and HR, to balance the workload, eliminate downtime and streamline every step. From repair order tracking to parts ordering, everything feeds into role-based dashboards for simpler day-to-day management, right through to handover, with your customer kept informed automatically via their preferred channel : SMS or email.
A complete, real-time view to manage, not just execute. All from a single platform that fits into your existing digital ecosystem, with more than 100 integrations: DMS, manufacturer extranets, invoicing software, tyre scanners and more.
For an independent mechanic or a small workshop, every missed appointment and every lost slot hurts : saving time every day and never missing a revenue opportunity isn't a luxury, it's a matter of survival. MecaPlanning Agent uses the same smart scheduling engine as MecaPlanning, in a streamlined version focused on the core business and designed to be up and running quickly.
Your customers book on their own, at any time : website, QR code, call centre or on site. Appointments are confirmed and reminders sent, with rescheduling available ; customers can also follow the work by SMS and email, all without needing you. In the workshop, the schedule stays visible in real time, and MecaPlanning Agent also connects to your existing tools : DMS, manufacturer extranets and more.
Are your needs or your business growing ? Add-on options can support this stage before you move up to MecaPlanning and its full set of advanced features : weekly scheduling, pre-picking, KPI analysis and more. And if you'd rather start straight away with the full version, MecaPlanning works just as well : there's no minimum size for running your workshop well.
The digital control room for new and used vehicle preparation and reconditioning centres, designed for multi-site groups and networks that need to industrialise their flows, handle high volumes and drastically cut lead times.
Every vehicle is tracked in real time across the whole chain : registration at the dealership, transport order to the centre, workshop jobs, listing going live and return to the dealer, with no blind spots from one step to the next. Across sites, MecaPlanning Factory orchestrates new and used vehicle flows simultaneously with great flexibility, harmonising standards across the whole network : the same smooth, repeatable process, whichever centre you use.
An end-to-end managed supply chain, so you can industrialise without ever losing visibility.
The platform connects to your DMS, your used vehicle management systems and your appraisal and quality control tools. Two dedicated apps distribute tasks automatically : TechPad for appraisers, inspectors and photographers, and TechMapp for body repairers, mechanics and vehicle preparers ; one unified view, without ever losing track of a vehicle.
Technician workload and availability, job progress, upcoming delays, revenue generated day by day: clear dashboards give everyone an instant, clear view of the workshop, without cross-checking several tools or picking up the phone. No more time wasted looking for information in the right place: everything you need is right there on your screen. A workshop manager can see in seconds which technician is available, which job is running late and which vehicle is still waiting for a part. Managers can follow their day at a glance and compare it with other sites in the network.
A clear, intuitive interface built for ease of use by aftersales professionals: service advisors, technicians and managers. Designed by and with them, we keep improving it based on their feedback from the field, to stay ever closer to their day-to-day reality and needs, led by project managers who are themselves former aftersales managers. A service advisor can book an appointment in a few clicks, and a technician can update job progress from their workstation or a tablet, without juggling several screens or different software.
More than 100 integrations and interfaces available: DMS, invoicing software, manufacturer extranets, callbots, tyre scanners, predictive marketing, key drop-off kiosks and more. Rather than adding yet another tool to an already long list, MecaPlanning becomes the conductor: it connects the tools you already use and finally gets them talking to each other. No more double entry between the schedule and the accounting software, and less risk of errors or oversights. Every tool performs better, without you having to change anything on your side. Digitalisation that simplifies, never complicates.
Every job starts with an appointment turned into a clear repair order, with the related parts order and the estimated labour time. MecaPlanning connects to your quoting, invoicing and accounting software so that information flows from the first estimate to the final invoice, with no manual re-entry and no time lost between workshop teams. Service advisors, technicians and whoever handles invoicing all work from the same data, updated in real time.
Every appointment is placed according to the workshop's actual workload, the skills available, and the availability of parts and courtesy vehicles. Continuous optimisation of the workshop schedule, not a fixed theoretical plan. The system also anticipates preventive maintenance needs, with appointments that can be scheduled several months ahead, and spreads the workload across the whole week rather than concentrating it on a few days. And if something unexpected happens, such as a job running late or a technician off sick, the schedule adjusts automatically so the day's workload stays realistic, not just optimistic on paper. The result: fewer empty slots and less idle time, more billed hours, and customers whose work is completed on schedule.
Whether customers book through the dealer's or manufacturer's website or via a QR code in the vehicle, automated booking works with no human involvement at all. By phone or at the dealership, the system checks the workshop's real availability instantly, so appointments are confirmed on the spot, with no call-backs or manual schedule checks. And thanks to its connection to leading callbots, MecaPlanning can also absorb call peaks and keep customers informed in real time. The result: fewer inbound calls for the same number of appointments, fewer no-shows thanks to automatic confirmations and reminders, and no missed opportunities, even outside opening hours or when lines are busy.
For multi-site, multi-brand groups, MecaPlanning provides a consolidated view: workload rate, team output, revenue per site, appointment lead times and courtesy vehicle turnover. A shared set of dashboards and KPIs to compare sites, spread best practice and manage performance across the network, without multiplying Excel files. Single-brand dealerships, multi-brand groups and dealer networks all get a consistent view and standardised processes, whatever the brand.
Technology alone isn't enough: we firmly believe it's your teams' adoption that creates value. From roll-out, we place particular emphasis on support: dedicated industry experts, initial on-site training and video coaching modules, everything needed to ensure optimal use from the very first weeks. That support continues well beyond: MecaPlanning evolves with the needs of the trade, with regular updates, new integrations and new features, while ongoing WebTraining (more than 20 sessions a month) helps teams build their skills over time and makes onboarding every new recruit easier. Finally, responsive technical support handles every day-to-day question, so it never becomes an obstacle to the workshop's activity.
Audi, Cupra, Ford, Hyundai, Kia, Mercedes, Porsche, Renault, Skoda, Stellantis, Volkswagen, Volvo, etc.
DARVA, Qapter, Diva, etc.
CallAuto, Sandra AI, Diago, Alhena, etc.
Fleetback, Car History, VITALIS, OpenFlex Marketing, etc.
Roole, Identicar, Certificar, OCW, UCAR, myrentcar, etc.
