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Digitalisation
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About us
Our clients
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  • MecaPlanning Agent

Digital aftersales management for agile businesses

MecaPlanning Agent is a simplified version of the MecaPlanning platform, designed for agile businesses and multi-skilled teams. Online booking, an intuitive schedule and automated customer communication: MecaPlanning Agent brings together the essentials to get off to a strong start, with the option to move up to MecaPlanning as you grow. The result: optimised productivity and greater customer satisfaction from the very first appointments.
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01 / OUR PROMISE

A high-performance tool, designed as a starting point

MecaPlanning Agent is a perfect fit for agile businesses, whose teams are often highly multi-skilled. It uses the same technology as MecaPlanning, with simplified features focused on the essentials: appointment management, visibility of workshop load and team scheduling. It’s the ideal entry point to quickly digitalise your aftersales, before moving up to MecaPlanning as your business grows.
Customer satisfaction
Optimised workshop load
Multi-channel customer communication
02 / THE ESSENTIALS

Essential workshop management, in a streamlined version

APPOINTMENTS

More efficient appointment management

Every job can be configured and customised in terms of duration. The schedule fills up and updates intuitively, and everyone involved can see bookings in real time, for better workshop appointment management and a clear improvement in overall productivity.
WORKSHOP LOAD

Workshop load and team scheduling in real time

MecaPlanning Agent gives clear visibility of workshop load and lets you manage team schedules (training, leave, etc.). This key information enables real-time tracking of vehicle progress, so you can respond to customers in the best possible way.
CUSTOMER COMMUNICATION

Controlled communication with your customers

With MecaPlanning Agent, each site or group defines its customer communication policy via SMS or email. Settings let you choose how often you get in touch: an alert at every stage of the work, or a single alert when the vehicle is ready for collection. The satisfaction survey can also be sent this way.
CONNECTED ECOSYSTEM

A solution that integrates with your ecosystem

MecaPlanning Agent integrates with most DMS and manufacturer extranets already in place, as well as other third-party partners, for a complete, scalable ecosystem.

03 / KEY FEATURES

Automated appointment booking, an always up-to-date schedule

04 / BENEFITS

The benefits of MecaPlanning Agent

Feature

Online booking, QR code & voice bot

  • For the workshop
Fewer inbound calls, more availability at the counter
  • Pour le client
Full autonomy, instant confirmation
Feature

Real-time schedule & workshop load

  • For the workshop
Better workload distribution, higher productivity
  • Pour le client
Reliable handover times that are met
Feature

Customisable multi-channel communication

  • For the workshop
A communication policy tailored to each site
  • Pour le client
Transparency and real-time tracking of work

Need more information?

A demo is worth a thousand words. Book an appointment in a few clicks to discover MecaPlanning Agent, or download the brochure to find out more.
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Discover our other solutions

MecaPlanning
The complete platform to support your growth, with a built-in Bodywork module.
Learn more
MecaPlanning Factory
Industrialising new and used vehicle
preparation centres
Learn more
05 / FAQ

Frequently asked questions

Is MecaPlanning Agent suitable for my workshop, whatever its size?

MecaPlanning Agent is designed as an entry point for agile businesses with multi-skilled teams. Think of it as a starter pack: the solution adapts to your volumes and supports you through a possible upgrade to MecaPlanning as your business and/or needs grow.
MecaPlanning Agent is built on the same technology as MecaPlanning: appointment management, team scheduling and customer communication. It’s the ideal starting point to quickly digitalise your aftersales. MecaPlanning, the standard version, covers broader needs, including fully synchronised schedules and multi-site KPI tracking, to support your business as it scales up.
Yes, a DMS is still needed for invoicing and business management: MecaPlanning Agent is not designed to replace it but to connect to it. The solution integrates with most DMS and manufacturer extranets on the market, for a complete, scalable ecosystem.
Yes. As with the whole MecaPlanning range, initial training and ongoing support (WebTraining) are provided to help you get up to speed quickly and effectively.